We all have encountered AI being used or integrated with multiple existing systems or newer systems being created to facilitate various functions and operations using AI. One cannot escape the use of Artificial Intelligence in our contemporary world. From text-to-speech to research to image generation, AI is revolutionizing every field. 

While businesses constantly attempt to innovate their operations and mandates, AI in training has become a pretty valuable tool for them to innovate. Using artificial intelligence to train staff and employees is no exception to this trend. Businesses across various industries constantly try to find new ways to incorporate AI into core processes to reduce human interventions and resource requirements. AI tools can effectively perform training and development programs to bear fruitful results. Here’s an exploration of the role that artificial intelligence can play in the field of training and development:

Understanding the Basics

It is a growing trend for many corporate trainers and assessors to use ChatGPT to conduct training programs. They use AI in training, like ChatGPT, to understand a business’s unique needs, core values, and the target it wants to achieve with the training program. After processing all the information, tools like ChatGPT can generate a plan of action and an outline for the program and provide relevant insights for training staff and employees. 

From businesses’ perspectives, this solves the problem of the long time required for training, which leads to disruption and lowered productivity during the training period. It also helps businesses gain data-driven insights on how to tailor the programs for maximum results. 

From the perspective of employees, they find the learning and training process more enjoyable and encouraging as the courses are not generic but tailored to their personal learning levels. They understand the training material better and learn smoothly, as the AI tool understands that each learner learns differently. 

AI training tools benefit both businesses and employees by making the training process more efficient through personalization, informational insights, and a focus on individual needs. This leads to better results than traditional training programs. 

Types of AI Used For Training and Development

In the current development phase of Artificial Intelligence, there are multiple kinds of Artificial Intelligence tools in the market, each serving a unique function and catering to different needs. We have deep learning and machine learning tools, generative AI tools, and conversational AI(s) for various purposes. Let’s understand how businesses use various AI tools for training purposes:

Machine Learning

These kinds of AI tools assess a large amount of structured or unstructured data to deliver effective insights into business processes and performance. These insights are helpful for businesses as they help them make better and more informed decisions for their growth. In terms of training programs, machine learning tools can be used as algorithms to learn employees’ different learning styles and skill levels and create customized training programs. 

Deep Learning

These kinds of AI tools analyze information and data just like machine learning tools, but the purpose of the analysis is different here. Deep learning tools can recognize informational patterns and can then be used to recreate those patterns effectively. In simple terms, they can convert text to speech or summarise videos and huge documents. They can also create infographics and flowcharts for easier understanding. 

Natural Language Processing

Businesses can use Natural Language Processing to generate information based on human reasoning. It replicates human language and tone without making the output sound like technical language. Businesses essentially use this AI in training to create chatbots and virtual assistants to address queries and concerns. In the training field, they can be used as virtual trainers to clear doubts, simplify concepts, and provide feedback. 

Computer Vision

This AI tool can meticulously analyze visual cues and interpret their constituents. Therefore, it can be used to simulate virtual training environments where teams can learn in a practical manner. This also provides a more immersive training environment. 

Reinforcement Learning

AI is continually learning. It can take and process new information and learn from it efficiently. Reinforcement learning is thus the ability of an AI to constantly take input and generate output based on an analysis of all the inputs. This helps create an adaptive learning experience where trainees can easily undergo a more comprehensive training program. 

Proper Ways to Use AI in Training

After learning about the various kinds of AI tools and their role in business training, let’s understand the various ways these tools can be best used for businesses. 

Identifying Gaps in Skills 

AI can use pattern recognition and insights to recognize the gaps in your teams and their learning to help you take prompt action to address those gaps. You can initially provide all your employees with assessments, and AI can process their answers and evaluate them based on areas of weakness and strength. Based on the evaluation, AI can also recommend various training directions to benefit the trainees based on their skill sets. 

Personalized Learning

AI can be used to understand every employee’s unique learning patterns and create engaging content to gain their attention and help them learn better. In a more sophisticated manner, AI can understand each employee’s job expectations and descriptions and create tailored experiences that focus on the areas they are involved in. 

Analytics and Insights

Businesses that employ a large team would require more resources to assess them and gain deep insights into their capabilities. With AI, however, the time can be significantly reduced, as machine learning tools can generate reports easily and help process a large pool of data and information within a short interval of time. 

24*7 Support

AI tools like virtual assistants and chatbots can provide trainees with 24*7 assistance and support while they learn, making the process reasonably flexible. 

Conclusion

The role of AI in training is undeniable. Currently, AI tools are being used in certain stages or for certain parts of the training process, but it is not far-fetched to use AI for training staff entirely, starting from onboarding to assessments to upskilling. Therefore, it is advisable for businesses to start using AI tools in their training processes to avoid laggards.